TERMS OF COOPERATION WITH SERVICE PROVIDERS

2026-04-27

1.1. This document establishes the terms, procedure, and the rights and obligations of the

parties for intermediation in the provision of psychotherapy and psychological consultations.

1.2. Intermediation services are provided by Braiten Group, MB, legal entity code 306998726,

registered office at Rambyno g. 14, Palanga, Republic of Lithuania (hereinafter – the

Intermediary or the Portal), which enables psychologist specialists and Service Providers

(hereinafter – Service Providers) to provide services remotely through the “Braiten” mobile

application (hereinafter – the “Portal”).

1.3. This document is considered a legally binding agreement between the Intermediary and

the Service Provider. The agreement with the person receiving the services (hereinafter – the

Client) is governed by the Terms of Service Provision published on the Portal, with which the

Service Provider agrees and undertakes to comply when providing services through the Portal,

and which the Service Provider has no right to change or modify individually for specific

Clients.

1.4. The rights and obligations of Service Providers are also established by their agreements

with the Intermediary, other legislation, regulatory acts, and internal documents.

1.5. The Intermediary does not provide healthcare services and does not carry out healthcare

activities. All liability – to the extent it may arise under applicable law – for the lawful provision

of healthcare services, their quality and safety, their compliance with legal requirements, and

the possession and validity of the necessary licenses, permits, and other documents

authorizing the relevant activity, rests exclusively with the Service Provider. The “Braiten”

platform operated by the Intermediary is merely a technical and organizational tool that enables

the Service Provider to offer and provide its services to third parties.

1.6. If, as a result of the Service Provider’s actions, omissions, the services rendered, their non-

compliance with legal requirements, licensing deficiencies, or other circumstances related to

the Service Provider’s activity, any claims, lawsuits, complaints, or sanctions are brought

against the Intermediary, or the Intermediary incurs losses, the Service Provider undertakes to

promptly compensate the Intermediary, at its own expense, for all losses incurred as a result –

including but not limited to fines paid, amounts awarded, litigation costs, and the fees of

lawyers, legal consultants, and experts, as well as other reasonable expenses related to

defending the Intermediary’s rights and interests.

1.7. Before concluding the Agreement, the Service Provider shall give the Intermediary copies

of a psychotherapy or psychology training certificate, an identity card, and other certificates

confirming their professional specialization and identity, which the Intermediary needs to verify

the Service Provider and confirm that they meet the requirements set for Service Providers.

The Service Provider represents that all information provided is accurate, and is responsible for

fulfilling all conditions relating to the provision of the Consultations that will be offered during

the Consultations.

1.8. Before concluding the Agreement, the Service Provider shall carefully consider their

competence, experience, and capabilities to make sure they are authorized and able to provide

Consultations under the Agreement and these Terms. The Service Provider should only

conclude the Agreement if they conclude that they meet these requirements.

2. SERVICES PROVIDED TO SERVICE PROVIDERS

2.1. The Portal enables Service Providers to offer their services in accordance with criteria set by the

Portal: submitting data in line with the requirements for creating, administering, and publicly posting

profile forms. The Portal undertakes to carry out activities to attract Service Providers and Clients.

2.2. The Portal provides the ability to deliver Consultations to Clients at pre-booked times, using the

Portal’s electronic calendar, once the Portal has received payment for the booking.2.3. Prices for the services provided to Clients are set by the Portal. The Parties separately agree on the

amount the Service Provider will receive for consultations. When offering the Service Provider’s services

to Clients, the Portal adds its own mark-up, which it has the right to change by granting discounts to

Clients. The price of a Service may be changed at the parties’ discretion if the Service has not yet been

ordered and paid for; the price of Services already paid for may not be changed.

2.4. Where agreed, a Consultation Services Agreement is concluded between the Client and the Service

Provider. No contractual relationship whatsoever is created between Clients and the Portal by the ordering

of Consultation Services or the conclusion of a Consultation Services Agreement.

2.5. The Portal enables payments to be carried out via the STRIPE payment system, which ensures that

once Consultations have been provided, payments are made to Service Providers, less the fee added by

the Portal.

2.6. Once a Cooperation agreement has been concluded, the Service Provider is given the opportunity to

create their own profile – account – on the Portal.

2.7. The Service Provider’s account will be protected by a username and password, and a two-factor

authentication system is used for login. The Service Provider undertakes to keep confidential the

information needed to access the account, and undertakes not to allow third parties to use the account.

2.8. The Service Provider must disclose the following information about themselves in their Profile: a)

Personal data (first name, last name, education); b) A current photograph clearly showing their face; c)

Professional information (therapeutic education, specialization, certificates, courses, diplomas,

experience, and other information demonstrating competence); d) The areas of competence in which

consultation services are provided. If services are to be provided to minors, the Service Provider must

submit additional documents required for such cases.

2.9. The Service Provider selects, through the Platform, the type(s) of consultation offered by the

Intermediary that they will provide to Clients during their Consultations.

2.10. The Intermediary has the right, at its own discretion, to temporarily or permanently prohibit use of

the Account or to hide the Profile, and thereby to suspend or terminate the provision of Services by the

Service Provider, if the Service Provider breaches the Agreement, the Terms, or generally binding

legislation, if Services are provided at substandard quality, or by giving 30 days’ notice. Suspension may

take effect immediately where important reasons exist (a threat to the functioning of the Portal, suspected

unlawful activity, or unethical conduct), with the Service Provider informed after the suspension.

2.11. If the Intermediary decides to restrict or suspend the provision of Services to a Service Provider

under clause 2.10 of these Terms and Conditions, the Intermediary shall notify the Service Provider of

such a decision by email, stating the reasons for it.

2.12. The Service Provider agrees that the Platform or Account may not always be available, in particular

due to necessary technical and software maintenance carried out by the Intermediary, or by third parties

that provide the Platform or other related services to the Intermediary, or due to force majeure, the actions

of third parties, or power or communications outages. The Intermediary shall notify the Service Provider

in advance of any planned Platform downtime.

2.13. If a Service Provider has not provided a Client with a consultation through the Platform for more

than one year, the Intermediary may remove the Service Provider’s profile.2.14. During the period of cooperation with the Portal, the Service Provider undertakes not to provide

services through other, similar Platforms or Portals. If, when concluding the agreement with the Portal,

the Service Provider is already providing services through other platforms or portals, the Service Provider

is given a 6-month transition period.

3. PROVISION OF SERVICES THROUGH THE PORTAL

3.1. The Service Provider enters, into the electronic calendar administered by the Portal, the times during

which they offer services to Clients. Services are provided remotely, online, through the Platform and the

“Braiten” app, which can be accessed directly from the Platform.

3.2. Services are provided in audio and video form. The Service Provider undertakes to provide the

Consultations and related consultation services personally, or – upon giving notice – together with guest

specialists or guests (particularly in group therapy sessions), at an appropriate expert and professional

level, in compliance with all applicable laws, rules, and moral and ethical standards, and to provide, at

their own expense, all technical equipment necessary for the proper provision of services.

3.3. If a Client is late and does not join the Consultation at its start, the Service Provider must remain

logged in and wait for the Client for 20 minutes. If the Client has not joined within 20 minutes, the

Service Provider may log off, and is entitled to receive payment for the Consultation regardless. The

Service Provider is not obliged to extend the session by the amount of time the Client is late.

3.4. At the start of the first session with a given Client, if the Service Provider has any suspicion, they

must verify whether the Client is of legal age and has full legal capacity. If not, the Service Provider must

obtain the consent of the Client’s legal guardian for the Client to take part in the session, and the Service

Provider shall end the session until such consent from the Client’s legal guardian has been obtained.

3.5. The duration of a Consultation is set out in the specification for that particular consultation. The

Service Provider undertakes to observe the session duration and to always keep at least 10 additional

minutes free beyond it. A Consultation begins at the scheduled start date and time, regardless of whether

the Client joins later.

3.6. Once the Client has chosen a session date and paid the relevant price, a confirmation email regarding

the session date is sent to both the Client and the Service Provider. Once this confirmation has been sent,

a Consultation Services Agreement is formed between the Service Provider and the Client, and the

Consultation date becomes binding on both parties.

3.7. The Service Provider may cancel a confirmed session date no later than 48 hours before the session

date agreed with the Client, by cancelling it through the Account. The Portal ensures that this information

is passed on to the Client. In this way, the Service Provider may cancel (and reschedule) an agreed session

date no more than once per calendar month for any one specific Client, and no more than three times per

calendar month across all other Clients combined. The Service Provider may also agree with the Client to

reschedule a Consultation date, but the Client is not obliged to agree to such a rescheduling.

3.8. If an agreed session does not take place on the confirmed session date due to the fault of the Service

Provider – in the absence of a serious reason of which the Service Provider notified the Portal in advance

or without unreasonable delay – or if the Client does not agree to reschedule the session, the Service

Provider shall pay the Portal a contractual penalty for each such breach, equal to the price paid by the

Client for the relevant consultation. The penalty must be paid within 15 days of the date the Portal

demands payment.3.9. If booked sessions fail to take place due to the fault of the Service Provider, without a serious reason

of which the Service Provider notified the Portal in advance, more than three times within a single

calendar year, the Portal may remove the Service Provider’s profile, including any content related to it,

and terminate the Agreement.

4. PAYMENT TERMS

4.1. For each completed consultation, the Service Provider is entitled to receive the fee specified on the

Portal, less the Portal’s commission fee. Payments are made through the STRIPE payment system, in

which funds reserved in advance are held from the time the consultation is booked until it is provided.

4.2. In determining and calculating the amount payable, the data recorded with the help of the Portal shall

be decisive.

5. VALIDITY AND TERMINATION OF THE AGREEMENT

5.1. The Agreement is concluded for an indefinite period.

5.2. Either Party may terminate the Agreement by written notice addressed to the other Party at the

address specified in the Agreement (including in electronic form), giving 30 days’ notice and having

fulfilled all obligations it has undertaken.

5.3. In the event of termination of the Agreement, the Portal shall promptly – no later than the end of the

notice period – hide the Service Provider’s profile from new Clients.

5.4. The Portal may terminate the Agreement, cancel the Account, and thereby end the provision of

Services to the Service Provider, if the Service Provider breaches the obligations set out in the Agreement

or the Terms of Service Provision. If the agreement is terminated due to the fault of the Service Provider,

the Service Provider must compensate the Portal for the damage it has thereby incurred, including lost

income.

5.5. The Service Provider may terminate the Agreement if the Portal is more than 60 days late in paying

any amount owed to the Service Provider.

5.6. If the Service Provider breaches the Agreement, the Portal may unilaterally set off any claims it has

against the Service Provider and deduct the amount of such claims from the funds it holds for the Service

Provider under the Agreement.

6. PROCESSING OF PERSONAL DATA

6.1. Any personal data is processed on the basis of Regulation (EU) 2016/679 of the European Parliament

and of the Council on the protection of natural persons with regard to the processing of personal data and

on the free movement of such data, repealing Directive 95/46/EC (the General Data Protection

Regulation), and other legislation governing the protection of personal data, ensuring its confidentiality

and the use of appropriate organizational and technical measures necessary to protect personal data, as

described in further detail in the Privacy Policy [active link].6.2. The Agreement and information and documents related to it – including data about Clients and

Consultations – as well as any information, materials, or documents that the Portal shares with the Service

Provider in any other way, are confidential. The Parties shall not disclose such information in any form to

third parties without the other Party’s consent, except where disclosure is required by law or by a

competent authority under applicable legislation, or where the information is already publicly available.

6.3. It is not considered a breach of the confidentiality obligation for a Party to disclose information

relating to the Agreement, and any other related information and documents, to its professional advisors,

its employees, or other contractors, provided such persons undertake a confidentiality obligation at least

equivalent to the one under these Terms. Nor is it considered a breach of the confidentiality obligation if

information is disclosed with the other Party’s consent, if the disclosure follows from the Terms, or if the

Service Provider has a duty to report under applicable legislation.

6.4. The obligation to keep the above information confidential survives the termination of the Agreement.

7. DISPUTE RESOLUTION

7.1. All disputes arising between the parties shall be resolved through negotiation.

7.2. If a dispute cannot be resolved amicably, it shall be resolved in accordance with the law of the

Republic of Lithuania.

8. FINAL PROVISIONS

8.1. The relationship between the parties is governed by Lithuanian law. If any provision of these Terms is

found to be invalid or unenforceable, the remaining provisions of the Terms shall remain valid and

enforceable, provided they can be severed from it. An invalid or unenforceable provision of the Terms

shall be replaced by a provision whose meaning is as close as possible to that of the invalid or

unenforceable provision.

8.2. The terms of use of the Portal may be amended at the Portal’s discretion, by publicly announcing a

new version of the Terms of Service Provision.

8.3. The relationship between the parties is governed by whichever version of the Terms of Service

Provision was in effect at the time payment was made for the order.